Special Services Representative

Jobtailor; Mesa (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

Jobtailor in Mesa, AZ is seeking a diligent Passenger Service Agent to assist passengers with special requirements, including unaccompanied minors and wheelchair assistance, and to escort VIP passengers to flights or meeting receiving adults. You will read passenger names and flight details, tag baggage, and transport wheelchairs to ensure correct routing.

The role emphasizes safety, clear communication, and punctual attendance while delivering high-quality customer service in a fast-paced

Qualifications

• HS Diploma or GED or equivalent required.
• Ability to assist and transport passengers with wheelchair needs.
• Read paperwork containing passenger details and flight information.
• Maintain punctual attendance and professional communication.

Responsibilities

• Assist passengers with special requirements, including unaccompanied minors, VIP passengers, and wheelchair assistance.
• Transport passengers requiring wheelchair assistance to/from assigned gates.
• Carry, push, lift, or pull luggage for passengers requesting assistance.
• Safely lift passengers up and down aircraft stairs and in/out of wheelchairs.
• Escort VIP passengers and unaccompanied minors to flights or to meet a receiving adult.
• Read paperwork to identify passenger names, flight information, dates, and service details.
• Ensure passengers are taken to the correct destination.
• Tag baggage properly to ensure correct routing.
• Gather wheelchairs and return to staging area.
• Operate a computer and standard office equipment.
• Work in an office environment using typical office tools.

Skills

Passenger Assistance

Wheelchair Transport

TSA General Security Awareness

FAA Dangerous Goods Awareness

Baggage Tagging

Clear Communication

Punctual Attendance

Education

HS Diploma

GED

Equivalent

Tools

Office Productivity Machinery

Standard Office Equipment

Job description

• Assist passengers with special requirements, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance
• Assist and transport passengers requiring wheelchair assistance to and from assigned gates
• Carry, push, lift, or pull luggage for passengers requesting assistance
• Safely lift passengers up and down aircraft stairs and in and out of wheelchairs
• Escort VIP passengers and unaccompanied minors to and from flights or to meet a receiving adult
• Read paperwork to identify passenger names, flight information, dates, and special service request details
• Ensure passengers are taken to the correct destination
• Properly tag baggage to ensure correct routing
• Gather wheelchairs in the concourse and return them to the staging area
• Operate a computer and office productivity machinery
• Work in an office environment using standard office equipment

Requirements

• HS Diploma, GED or Equivalent
• Passenger Service Agent Learning Plan
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• OJT - Passenger Assistance Equipment as required
• Ability to assist and transport passengers requiring wheelchair assistance
• Ability to carry, push, lift, or pull luggage
• Ability to safely lift passengers up/down aircraft stairs and in/out of wheelchairs
• Ability to read paperwork containing passenger names, flight information, dates, and special service request details
• Ability to properly tag baggage
• Remain in a stationary position 50% of the time
• Walk short distances
• Reach above and/or below shoulder
• Handle/grasp documents or office equipment
• Sit and/or stand for short or extended periods of time
• Lift/carry/move objects, files and documents up to 10 pounds
• Talk, listen, and speak clearly on telephone
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards

Core Competencies

Demonstrates expertise in assisting passengers with special requirements, including wheelchair assistance and unaccompanied minors, while ensuring safety and proper handling of luggage. Proficient in reading and processing passenger information and maintaining compliance with TSA and FAA regulations.

Highest-signal resume keywords

• Passenger Assistance
• Wheelchair Transport
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• Baggage Tagging

Hard Skills

• Passenger Service Agent Learning Plan
• Ability to Lift Passengers
• Ability to Carry Luggage
• Ability to Read Paperwork
• Ability to Tag Baggage

Soft Skills

• Clear Communication
• Punctual Attendance

Certifications & Qualifications

• HS Diploma
• GED
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• OJT - Passenger Assistance Equipment

Industry Keywords

• Passenger Service
• Special Requirements Assistance
• VIP Passenger Escort
• Unaccompanied Minor Assistance
• Aircraft Stairs Safety

Tools & Technologies

• Office Productivity Machinery
• Standard Office Equipment