Special Orders / Phone Operator Support

Ring's End, Inc.; Darien (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Traditional 401K

Roth 401K

Medical insurance

FSA & DCA

Employee discounts

Life/AD&D

Disability insurance

Paid holidays

PTO

EAP

Legal counseling

Job summary

Ring's End, Inc. in Darien, CT is seeking a determined Special Orders associate / Phone Operator support to keep our retail operations running smoothly.

You will ensure order flow is accurate, organized, and moving, acting as the connection between customers, sales staff, vendors, and delivery drivers. Your day blends communication, coordination, and order management, including notifying customers of arrivals, verifying pricing, organizing shipments, and maintaining documentation for delivery

Qualifications

• Adaptability to change and shifting priorities.
• Strong communication when contacting customers, coordinating with staff, and providing phone coverage.
• Ability to navigate IQ, vendor platforms, and internal order-processing systems with accuracy.

Responsibilities

• Maintain accurate and organized order flow from special orders.
• Notify customers when materials arrive and verify order accuracy in IQ.
• Coordinate shipments, prepare delivery paperwork, and support UPS/FedEx processing.

Skills

Adaptability

Communication skills

Order systems proficiency

Math accuracy

Organizational skills

Phone coverage reliability

Tools

IQ system

Vendor platforms

Job description

Customer Service / Sales Associate

Ring's End, Inc. is seeking a determined Special Orders associate / Phone Operator support in Darien, CT in order to keep our retail operations running smoothly. This position earns a competitive pay and is eligible for great benefits, including traditional and Roth 401K, 3% 401K safe harbor company contribution, various medical insurance plans, FSA & DCA, employee discounts on our products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program.

About Ring's End Inc

We are a Connecticut-based lumber and building materials retailer serving Connecticut, South County, Rhode Island, and Westchester County, New York. We are a third-generation, family-run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, we are dedicated to becoming the premier resource in the building material industry for builders and remodelers, painting contractors, architects, and homeowners.

Our growth and success are due to our team of professionals. We employ the best team in the industry, ensuring we maintain a diverse and evolving work environment that values cooperation and teamwork. We look for innovation and continuous improvement in everything we do. We're looking for more to join us!

A Day in the Life as a Special Order Associate / Phone Operator Support

As a Special Order Associate at Ring's End, you play a key role in keeping our order flow accurate, organized, and moving smoothly. You are the connection point between customers, sales staff, vendors, and delivery drivers-ensuring every special order is received, documented, communicated, and prepared with precision.

Your day is a blend of communication, coordination, and detailed order management. You notify customers when their materials arrive, verify order accuracy in IQ, organize incoming shipments, and prepare essential paperwork for delivery drivers. You keep our incoming orders structured and accessible, support the Hardware Department and Stockroom with UPS/FedEx processing, and maintain clean, reliable documentation for every order.

You also provide Phone Operator coverage, assisting callers with professionalism and directing them to the right departments. Every other Saturday, you serve as the primary Phone Operator, helping maintain smooth communication across the store.

This role is perfect for someone who enjoys staying organized, solving problems, and keeping operations running efficiently. You'll feel accomplished knowing your accuracy and communication help customers receive the right materials-on time and without hassle.

Special Order Associate / Phone Operator Support Qualifications

• Adaptability to Change - Ability to remain flexible and adjust to shifting priorities, vendor timelines, and incoming order volume.
• Strong Communication Skills - Clear, professional communication when contacting customers, coordinating with sales staff, and providing phone coverage.
• Order & System Proficiency - Ability to navigate IQ, vendor platforms, and internal order‑processing systems with accuracy and attention to detail.
• Basic Mathematical Accuracy - Firm grasp of basic math to verify pricing, costs, and order confirmations.
• Organizational Strength - Ability to file orders numerically, manage incoming shipments, and maintain structured documentation.
• Phone Operator Reliability - Comfortable providing phone coverage during lunch breaks and serving as the primary Phone Operator every other Saturday.

Do you have a positive attitude that contributes to a high company morale? Are you goal-oriented and self-motivated? Can you connect with our customers and build strong relationships? Are you an effective communicator? Do you present yourself professionally? If so, you may be perfect for this full-time retail position!