Special Ops IT Technician: End-User & Network Support

Peraton; Marine Corps Base Camp Lejeune (NC); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton is seeking a PC Technician to support the SITEC 3 Enterprise Operations and Maintenance for USSOCOM at Camp Lejeune, NC. You will manage end-user devices, troubleshoot IT issues, and perform IMACs, with a focus on NetOps and secure communications.

Qualifications include an Active Secret Clearance, DoD 8570 IAT II certification, and strong experience with Windows, O365, Remedy, and VDI. The role is based on-site in Camp Lejeune, NC.

Qualifications

• Active Secret Clearance with the ability to obtain a DoD TS/SCI clearance.
• DoD 8570 IAT II Certification.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Responsibilities

• Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Makes use of Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivoli, and/or Hypori.
• Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
• Manages and provide day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image.
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients.

Skills

Customer service

Problem solving

Active Secret Clearance

DoD 8570 IAT II Certification

Education

HS Diploma

AS/AA

BS/BA

DoD 8570 IAT II Certification

Tools

Windows OS

O365

Remedy

SCCM

McAfee

InTune

VDI

Hypori

Job description

Peraton is seeking a PC Technician to support the SITEC 3 Enterprise Operations and Maintenance for USSOCOM at Camp Lejeune, NC. You will manage end-user devices, troubleshoot IT issues, and perform IMACs, with a focus on NetOps and secure communications.

Qualifications include an Active Secret Clearance, DoD 8570 IAT II certification, and strong experience with Windows, O365, Remedy, and VDI. The role is based on-site in Camp Lejeune, NC.