Senior IT Operations Manager, Enterprise NetOps (SOCOM)

Peraton; Smith (PA); On-site; USD 112,000 - 179,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Job summary

Peraton is seeking an experienced Operations Manager to support SITEC-3 for USSOCOM at Camp H.M. Smith. You will lead a combined team of technicians delivering NetOps, campus networks, and Unified Communications services 24x7.

This role requires 10+ years of experience and DoD TS/SCI clearance; you will mentor staff, optimize processes, and ensure SLA-based performance while aligning with customer needs.

Qualifications

• Minimum of 10 years experience in IT operations.
• DoD TS/SCI clearance is required for this role.
• DoD 8570.01-M IAT II certification.
• Documented experience in Service Desk and Current Operations.
• Experience managing teams of up to 15 employees of a broad technical skillset.
• Experience supporting VIP users and senior leaders with demanding expectations.
• Broad technical experience including Windows, Active Directory, Cisco, Unified Communications, enabling the candidate to effectively coach problem-solving within the team.
• Proven experience with development of standardized operational procedure documentation.

Responsibilities

• Oversee daily operations across assigned teams.
• Manage resources and workforce for daily operations and projects.
• Ensure Service Requests are assigned and resolved per priority and SLA.
• Coordinate between teams and escalation centers for problem-solving.
• Recommend training and professional development for team members.
• Develop and implement cross-training to strengthen functional areas.

Skills

Leadership

Team management

VIP support

Problem solving

Communication

Education

DoD 8570.01-M IAT II certification

Tools

Windows

Active Directory

Cisco

Unified Communications

Job description

Peraton is seeking an experienced Operations Manager to support SITEC-3 for USSOCOM at Camp H.M. Smith. You will lead a combined team of technicians delivering NetOps, campus networks, and Unified Communications services 24x7.

This role requires 10+ years of experience and DoD TS/SCI clearance; you will mentor staff, optimize processes, and ensure SLA-based performance while aligning with customer needs.