Special Loans Analyst II — High-Risk & Modifications

Fay Servicing, LLC; Tampa (FL); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Pet Insurance

401k with match

Paid Time Off

Paid Holidays

Wellness Programs

Employee Assistance Program

Hybrid work schedule

Job summary

Fay Servicing, LLC, based in Tampa, FL, seeks an experienced Special Loans Analyst to conduct in-depth assessments of complex loan cases, identify risks, and collaborate with cross-functional teams to implement strategic solutions.

You will maintain detailed records, prepare reports for stakeholders, and ensure regulatory compliance while supporting timely decisions on default, modification, or non-standard loans. Hybrid schedule with remote flex days.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2+ years’ experience servicing adjustable rates, modifications, simple interest or similar background.
• 2+ years’ experience in the mortgage servicing industry.
• 1+ years’ experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products.
• 1+ years’ experience working in a fast-paced work environment.

Responsibilities

• Conduct comprehensive, in-depth assessments of complex loan cases, identifying potential risks and implementing strategic solutions in collaboration with cross-functional teams.
• Maintain detailed records and prepare reports to ensure effective communication with internal teams and external stakeholders.
• Ensure compliance and support decision-making and resolution on special loan accounts, including default, modification, or unique solutions.

Skills

Analytical skills

Problem-solving

Time management

Communication

Interpersonal skills

Attention to detail

Adaptability

Collaboration

Customer service orientation

Decision making

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

MSP ARM Workstation

Job description

Fay Servicing, LLC, based in Tampa, FL, seeks an experienced Special Loans Analyst to conduct in-depth assessments of complex loan cases, identify risks, and collaborate with cross-functional teams to implement strategic solutions.

You will maintain detailed records, prepare reports for stakeholders, and ensure regulatory compliance while supporting timely decisions on default, modification, or non-standard loans. Hybrid schedule with remote flex days.