Special Loans Analyst I — Mortgage Modifications

FAY Financial, LLC; Tampa (FL); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Work Schedule with Remote Flexs

Job summary

Fay Servicing, headquartered in Tampa, is seeking a Special Loans Analyst I to review loan documentation and assess account status to support decision-making for special loan cases.

The role involves collaboration with cross-functional teams, ensuring regulatory compliance, and handling defaults or modifications with attention to detail. This entry-level position offers growth within a stable mortgage servicing environment.

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• 1+ years' experience servicing adjustable rates, modifications, simple interest or similar background.
• 1+ years' experience in the mortgage servicing industry.
• 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products preferred.
• 1+ years' experience working in a fast-paced work environment preferred.
• Knowledge of MSP ARM Workstation controls preferred.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Demonstrated analytical skills and problem-solving abilities.
• Good judgement with the ability to evaluate and make decisions.
• Ability to work effectively in a fast-paced, dynamic environment.
• Customer service/ client orientation with strong execution skills and results orientation.
• Ability to prioritize numerous tasks and manage shifting priorities.
• High-level of attention to detail and consistency.
• Flexible, open to change, ability to learn new things quickly.
• Collaborative; ability to work effectively with others.

Responsibilities

• Review loan documentation and assess account status to support decision-making.
• Collaborate with cross-functional teams to resolve special loan cases.
• Ensure compliance with regulatory requirements and company policies.
• Assist in managing special loan accounts including default or modification scenarios.

Skills

ARM Workstation

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Details oriented

Fast-paced environment

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

MSP ARM Workstation controls

Job description

Fay Servicing, headquartered in Tampa, is seeking a Special Loans Analyst I to review loan documentation and assess account status to support decision-making for special loan cases.

The role involves collaboration with cross-functional teams, ensuring regulatory compliance, and handling defaults or modifications with attention to detail. This entry-level position offers growth within a stable mortgage servicing environment.