Special Loans Analyst II: Complex Case Expert

Fay Servicing, LLC; Rosemont (IL); Hybrid; USD 60,174,000 - 76,793,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with

Job summary

Fay Servicing, LLC in Rosemont, IL is seeking an experienced analyst to support complex loan cases, identify risks, and collaborate with cross-functional teams to implement strategic solutions.

This role focuses on high‑risk special loan accounts in default or modification, maintaining records, preparing reports, and ensuring compliance to optimize loan performance. The position requires mortgage servicing experience and knowledge of ARM-related products.

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• 2+ years' experience servicing adjustable rates, modifications, simple interest or similar background.
• 2+ years' experience in the mortgage servicing industry.
• 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products.
• 1+ years' experience working in a fast-paced work environment.
• Knowledge of MSP ARM Workstation controls preferred.
• Solid verbal and written communication skills.
• Solid interpersonal skills.
• Demonstrated analytical skills and problem-solving abilities.
• Good judgement with the ability to evaluate and make decisions.
• Strong time management skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Customer service/ client orientation with strong execution skills and results orientation.
• Ability to prioritize numerous tasks and manage shifting priorities.
• High-level of attention to detail and consistency.
• Flexible, open to change, ability to learn new things quickly.
• Collaborative; ability to work effectively with others.

Responsibilities

• Conduct comprehensive, in-depth assessments of complex loan cases, identifying potential risks and implementing strategic solutions in collaboration with cross-functional teams.
• Handle high-risk special loan accounts, including those in default, modification or requiring unique solutions.
• Conduct detailed analysis and manage the account status to support decision-making and resolution on special loan cases.
• Maintain detailed records, prepare reports and communicate effectively with internal teams and external stakeholders to ensure compliance, resolve issues and optimize loan performance.

Skills

Analytical skills

Problem solving

Time management

Communication skills

Team collaboration

Attention to detail

Customer service orientation

Prioritization

Education

Associate or Bachelor’s degree preferred

Tools

MSP ARM Workstation

Job description

Fay Servicing, LLC in Rosemont, IL is seeking an experienced analyst to support complex loan cases, identify risks, and collaborate with cross-functional teams to implement strategic solutions.

This role focuses on high‑risk special loan accounts in default or modification, maintaining records, preparing reports, and ensuring compliance to optimize loan performance. The position requires mortgage servicing experience and knowledge of ARM-related products.