Special Loans Analyst II — Complex Case Expert

Fay Servicing; Tampa, Rosemont (FL, IL); Hybrid; USD 60,174,000 - 76,793,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Work Schedule with Remote Flex

Job summary

Fay Servicing is seeking a Special Loans Analyst to conduct in‑depth assessments, identify risks, and implement strategic solutions in collaboration with cross-functional teams. This role handles high‑risk accounts, including defaults and modifications, supporting timely decisions and resolutions.

The position requires 2+ years in mortgage servicing, familiarity with ARM/DSI/HELOC products, and strong analytical, communication, and organizational skills in a fast-paced environment.

Qualifications

• 2+ years' experience servicing adjustable rates, modifications, simple interest or similar background.
• 2+ years' experience in the mortgage servicing industry.
• 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products.
• 1+ years' experience in a fast-paced work environment.

Responsibilities

• Conduct comprehensive, in-depth assessments of complex loan cases, identifying potential risks and proposing strategic solutions in collaboration with cross-functional teams.
• Manage high-risk special loan accounts, including those in default or requiring unique solutions; support decision-making and resolution.
• Maintain detailed records, prepare reports, and communicate with internal teams and external stakeholders to ensure compliance and optimize loan performance.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Time management

Education

High school diploma or GED; associates/bachelors preferred

Tools

MSP ARM Workstation

Job description

Fay Servicing is seeking a Special Loans Analyst to conduct in‑depth assessments, identify risks, and implement strategic solutions in collaboration with cross-functional teams. This role handles high‑risk accounts, including defaults and modifications, supporting timely decisions and resolutions.

The position requires 2+ years in mortgage servicing, familiarity with ARM/DSI/HELOC products, and strong analytical, communication, and organizational skills in a fast-paced environment.