Special Loans Analyst II

Fay Servicing; Tampa, Rosemont (FL, IL); Hybrid; USD 60,174,000 - 76,793,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Work Schedule with Remote Flex

Job summary

Fay Servicing is seeking a Special Loans Analyst to conduct in‑depth assessments, identify risks, and implement strategic solutions in collaboration with cross-functional teams. This role handles high‑risk accounts, including defaults and modifications, supporting timely decisions and resolutions.

The position requires 2+ years in mortgage servicing, familiarity with ARM/DSI/HELOC products, and strong analytical, communication, and organizational skills in a fast-paced environment.

Qualifications

• 2+ years' experience servicing adjustable rates, modifications, simple interest or similar background.
• 2+ years' experience in the mortgage servicing industry.
• 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products.
• 1+ years' experience in a fast-paced work environment.

Responsibilities

• Conduct comprehensive, in-depth assessments of complex loan cases, identifying potential risks and proposing strategic solutions in collaboration with cross-functional teams.
• Manage high-risk special loan accounts, including those in default or requiring unique solutions; support decision-making and resolution.
• Maintain detailed records, prepare reports, and communicate with internal teams and external stakeholders to ensure compliance and optimize loan performance.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Time management

Education

High school diploma or GED; associates/bachelors preferred

Tools

MSP ARM Workstation

Job description

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.

Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the AVP, Special Loans, this position is responsible for conducting comprehensive, in-depth assessments of complex loan cases, identifying potential risks and implementing strategic solutions in collaboration with cross-functional teams. This role handles high-risk special loan accounts, including those in default, modification or requiring unique solutions. This role conducts detailed analysis and manages the account status to support the decision-making and resolution on special loan cases.

Additionally, this role maintains detailed records, prepares reports and communicates effectively with internal teams and external stakeholders to ensure compliance, resolve issues and optimize loan performance.

Qualifications Include:

• High school diploma or GED Required; Associate or Bachelor’s degree preferred
• 2+ years' experience servicing adjustable rates, modifications, simple interest or similar background
• 2+ years' experience in the mortgage servicing industry
• 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products
• 1+ years' experience working in a fast-paced work environment
• Knowledge of MSP ARM Workstation controls preferred
• Solid verbal and written communication skills
• Solid interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgement with the ability to evaluate and make decisions
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High-level of attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hourly range for this position is between $21.00 to $26.80 hourly
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.