AVP, Special Loans — ARM & Modifications Leader, Hybrid

Fay Servicing, LLC; Rosemont (IL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Work Schedule with Remote Flex

Job summary

Fay Servicing, LLC seeks a seasoned AVP, Special Loans to lead a team handling complex and high-risk loan accounts. The role ensures ARM data accuracy, timely notices, and compliance with regulatory requirements while driving performance and risk controls across the servicing organization.

The AVP collaborates with Finance, Compliance, and Operations to optimize processes, reduce risk, and meet service levels; a strong background in mortgage servicing and team leadership is essential.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED).
• 4+ years' experience with Special Loans and 5+ years' experience in the mortgage servicing industry.
• 3+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products.
• Experience managing people and leading teams; fast-paced environment; strong project management.

Responsibilities

• Manage a team of professionals handling complex and high-risk special loan accounts, including defaults and modifications.
• Verify ARM data, ensure timely notices, and adherence to regulatory procedures and company directives.

Skills

Special Loans

ARM Loans

Team Leadership

Mortgage Servicing

Regulatory Compliance

Project Management

Data Analysis

Microsoft Office

MSP

Education

Bachelor’s degree in Business or related field

Tools

MSP

Job description

Fay Servicing, LLC seeks a seasoned AVP, Special Loans to lead a team handling complex and high-risk loan accounts. The role ensures ARM data accuracy, timely notices, and compliance with regulatory requirements while driving performance and risk controls across the servicing organization.

The AVP collaborates with Finance, Compliance, and Operations to optimize processes, reduce risk, and meet service levels; a strong background in mortgage servicing and team leadership is essential.