AVP, Special Loans & ARM Portfolio Lead

FAY Financial, LLC; Tampa (FL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Schedule with Remote Flex Days

Job summary

Fay Servicing in Tampa seeks an AVP, Special Loans to lead a team handling complex high‑risk loan accounts, verify ARM data, and ensure timely notices. You will ensure compliance with regulatory and internal policies while driving performance in a fast-paced mortgage servicing environment.

Qualification highlights include 4+ years in Special Loans, 5+ years in mortgage servicing, and strong leadership. The role offers a hybrid schedule with remote flex days and competitive compensation.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)
• 4+ years' experience with Special Loans
• 5+ years' experience in the mortgage servicing industry
• 3+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products
• Previous experience managing people/ leading teams
• Strong project management skills with demonstrated experience leading projects
• Strong knowledge of Microsoft Office products (Excel, Word and Power Point)
• MSP experience preferred

Responsibilities

• Manage a team of professionals who handle complex and high-risk special loan accounts
• Verify ARM data and ensure ARM notices are sent correctly and timely
• Ensure adherence to regulatory and company procedures regarding Special Loans

Skills

People management

Leadership

Project management

Communication

Analytical skills

Time management

Regulatory compliance

Education

Bachelor’s degree in Business or related field

Tools

MSP

Excel

Word

PowerPoint

Job description

Fay Servicing in Tampa seeks an AVP, Special Loans to lead a team handling complex high‑risk loan accounts, verify ARM data, and ensure timely notices. You will ensure compliance with regulatory and internal policies while driving performance in a fast-paced mortgage servicing environment.

Qualification highlights include 4+ years in Special Loans, 5+ years in mortgage servicing, and strong leadership. The role offers a hybrid schedule with remote flex days and competitive compensation.