ARM & Special Loans Analyst: Mortgage Servicing

First American; North Carolina; Remoto; USD 29.000 - 38.000; Tempo pieno

Descrizione del lavoro

First American is seeking a detail-oriented specialist to support Special Products operations within mortgage servicing. The role focuses on ARM processing, index updates, and compliance, with attention to regulatory requirements.

You will handle SCRA requests, maintain documentation, and support continuous improvement in servicing accuracy and efficiency. Ideal candidates have 1–3 years of experience in mortgage loan servicing, plus 2+ years in Special Loans, and strong communication skills.

Competenze

• High School diploma or equivalent.
• 1-3 years of experience.
• 2+ years of Special Loans experience working in a Mortgage Loan Servicing environment.
• Attention to detail and ability to understand complex transactions.
• Results-oriented with a track record of delivering quantifiable results to the organization.
• Understanding of Special Loans product and servicing scrutiny by regulators and compliance/risk implications.
• Strong verbal and written communication skills.
• Establishes effective working relationships at the work group level.

Mansioni

• Provides a wide range of support within the Special Products operations.
• Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines, including: ARM Plan Setup and daily/weekly index updates, ARM Loan Maintenance and Working Exception Reports, and ARM Audit and other ARM Duties as needed.
• Performs activities associated with the processing of Servicemember's Civil Relief Act (SCRA), including: responding to SCRA Requests or Tasks promptly; determining eligibility for benefits: begin, end and tail coverage dates and notifying customers accordingly; work reports to ensure accurate and timely processing; other SCRA responsibilities as needed.
• Creates and maintains department documentation, including but not limited to policies and procedures as directed.
• Adheres to regulatory and legal requirements, including investor and state guidelines.
• Processes and monitors department report requirements and workflow to ensure accurate and timely completion.
• Supports additional servicing processes within the Special Products operations.
• Follows functional area's processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

Conoscenze

Attention to detail

Strong verbal and written comunicación

Formazione

High School diploma or equivalent

Descrizione del lavoro

First American is seeking a detail-oriented specialist to support Special Products operations within mortgage servicing. The role focuses on ARM processing, index updates, and compliance, with attention to regulatory requirements.

You will handle SCRA requests, maintain documentation, and support continuous improvement in servicing accuracy and efficiency. Ideal candidates have 1–3 years of experience in mortgage loan servicing, plus 2+ years in Special Loans, and strong communication skills.