Special Events Shift Manager

Paycom - ATS; Rancho Mirage (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Agua Caliente Casinos is seeking a Special Events Shift Manager to supervise promotions and events. You will help create and maintain the events calendar, plan and budget projects, and lead Special Events Coordinators to ensure high‑quality casino promotions.

The role requires 3+ years in marketing/events or casino promotions, strong organizational and leadership skills, and proficiency with MS Office. You will collaborate with multiple departments to deliver smooth, compliant events and

Qualifications

• 3+ years of marketing, events and/or casino promotion experience preferred.
• Experience creating, planning and executing events and promotions in the casino industry or a related industry.
• Strong organizational, systematic abilities, and communication, presentation and time management skills.
• Demonstrated leadership abilities and supervisory experience preferred.
• Ability to multi-task and work under pressure while maintaining guest service excellence.
• Working knowledge of Outlook, Word and Excel.

Responsibilities

• Assist in creating and maintaining the special events calendar to meet revenue objectives and ensure timely promotions and events.
• Plan, budget and oversee assigned projects and events.
• Supervise Special Events Coordinators with approval from the Special Events Manager.
• Develop event materials including proformas, postformas, checklists, and communications.
• Ensure events follow approved marketing gaming submissions and manage related vendor relations.
• Coordinate with departments (EVS, IT, F&B, Slots, Tables) for successful event execution.
• Track invoices, costs and resources; maintain inventory of promotional items.
• Represent the team in off-property events and promotions.
• Provide daily paperwork, scheduling, and general departmental duties as needed.

Skills

Event planning

Marketing experience

Leadership

Staff supervision

Communication

Time management

Customer service

MS Office

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Under the direction of the Special Events Ops Manager, the Special Events Shift Manager is responsible for supervising all promotions and events for Agua Caliente Casinos. The Special Events Shift Manager effectively manage, track and report on all aspects of promotions and events, while providing additional support to the overall management team.Essential Duties and Responsibilities (other duties may be assigned)Assist the Special Events Ops Manager in creating and maintaining special events calendar to ensure continued revenue objectives are met and promotions/events are prepared for in a timely mannerPlan, budget and oversee assigned projectsDelegate and supervise tasks to Special Events Coordinators with the approval of the Special Events Manager. This includes but is not limited to the creation, preparation, and execution of all casino promotions and events with a high degree of quality support, to ensure the smooth running of daily promotional operationsAssist with the development of all event/promotion related materials, including but not limited to proformas, postformas, write-ups, event and promotional checklists, along with property communications and post event analysisWorks closely with the ACGC to procure approved Gaming Submissions, Revisions to approved Gaming Submissions, Cancellations, etc. Ensure all events are conducted as stated in the official approved marketing gaming submissionsMay assist in performing the daily events and promotions operational functions along with preparing daily paper work, filing documents, product pick-up and delivery, and performing various other departmental dutiesWork closely with support departments that are involved with the execution of the events. (EVS, Engineering, IT, Food & Beverage, Slot Department, Table Games Department, etc.). Assist and support property-wide special projects, promotions/events and/or initiativeWorks with the Purchasing Department on various tasks including but not limited to:Securing the most ideal decor and products for every promotion or eventManaging inventory levels on all promotional items for promotions/events and stockTracking lead-times and deliveries of goods and servicesEnsuring the execution of agreed-upon contracts with all outside vendorsAssist with proofing of all advertising materials related to promotions and eventsResponsible for maintaining effective use of resources, scheduling, staff levels, expense tracking, purchases, etcRepresents the Special Events/Marketing team in promotion and events activities off-siteMaintains cost and resources for promotions and eventsMaintain timely procedures for the tracking and execution of all pertinent invoices and bills with regard to special events and off property eventsTimely responds and resolves guest inquiries and disputes/issues ensuring guest satisfactionComply with all applicable Tribal regulations, internal controls and policies and proceduresDocuments and reports all exceptions/variations/deviations immediately to Special Events Management and/or ACGCSupervisory ResponsibilitiesSpecial Events CoordinatorsResponsible for supervising promotions and/or events in the absence of the manager or DirectorCarries out all supervisory responsibilities in accordance with the organizations policies and applicable laws.Responsibilities also include interviewing, hiring, training, planning, assigning work and performance reviews for Special Events CoordinatorsHigh school diploma or GED3 or more years of marketing, events and/or casino promotion experience preferred, or the educational and working experience equivalentMust have experience with creating, planning and executing events and promotions in the casino industry or a related industryMust demonstrate strong organizational and systematic abilities, along with communication, presentation and time management skillsMust demonstrate strong leadership abilitiesMust demonstrate a strong ability to multi-task and work under pressure while maintaining excellent guest service skillsWorking knowledge of Outlook, Word and Excel software programsIn-depth understanding of the management and operations of all casino and tourism businessAdvanced customer service skills and stage presence skills desiredPrevious supervisory experience preferredWorking Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 3+ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.