Special Events Manager

Carnegie Museums of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading cultural organization seeks a Special Events Manager to drive event rentals and exceed sales goals. The role involves client relationship management, event planning, and ensuring high customer service standards. Ideal candidates will have a strong background in event management and excellent communication skills. This full-time position offers competitive benefits and requires a Bachelor's degree in a relevant field.

Benefits

Benefits

Qualifications

• Minimum of five years of event managerial experience.
• Excellent interpersonal, writing, and oral communication skills.

Responsibilities

• Promote and sell facility rentals for private events.
• Provide excellent customer service and foster collaboration.
• Coordinate with vendors and promote museum programs.

Skills

Interpersonal Skills

Communication

Attention to Detail

Multitasking

Sales Skills

Education

Bachelor’s degree in hospitality, hotel, or event management

Tools

Event & Diagram Software

Microsoft Office

Job description

Carnegie Museums of Pittsburgh, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America Req #1594

Tuesday, May 13, 2025

There's no cultural organization in the world quite like Carnegie Museums. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums: Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We're committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time. Carnegie Museums is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.

This Full-Time position is eligible for the Carnegie Museums' many Benefits. Please scroll to the bottom of this page to see information on the starting pay rate.

The Special Events Manager

Develops and fosters business through selling special event rentals of all kinds to meet or exceed specific sales calls, site visits, and revenue goals set by the Director on a per-month and annual basis for the department. Works with the Director to foster relationships with long-standing clients and build relationships with new clients, turning them into repeat clients. Responsible for planning events, billing, invoicing, payment receipts, daily deposits, and survey responses for all CM special events across all locations. Manages reports, creates and shares event reports, and participates in security and safety compliance. Provides high-level customer service and exceeds client expectations.

Qualifications

Education & Experience:

• Bachelor’s degree required, preferably in hospitality, hotel, or event management.
• Minimum of five years of event managerial experience, preferably in a client service setting or event venue.

Knowledge, Skills, Abilities:

• Excellent interpersonal, writing, accounting, financial, and oral communication skills; ability to communicate effectively at all levels.
• Attention to detail and multitasking ability.
• Previous sales, event service, billing, and customer management skills required.
• Knowledge of Event & Diagram Software and familiarity with Microsoft Office and databases are a plus.

Physical Requirements:

• Ability to transport materials up to 30 pounds.
• Ability to perform tasks requiring stooping, bending, walking, sitting, and standing for long periods.
• Work varied schedules including holidays, weekends, and evenings.
• Work in various locations and conditions.

Essential Functions and Responsibilities:

• Proactively promote and sell facility rentals for private events and meetings.
• Respond promptly to inquiries via phone, web, or email.
• Provide excellent customer service and foster collaboration across departments.
• Send invoices, follow up on payments, and encourage rebooking.
• Maintain high standards of event facility appearance and safety.
• Coordinate with vendors and promote museum programs and services.
• Participate in outside events and complete other projects as directed.

The following PA Act 153 clearances are required upon employment: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, FBI Fingerprint Criminal Background Check. These are completed during the onboarding process.

Carnegie Museums is an Equal Opportunity Employer

This job description reflects essential functions and qualifications and does not constitute a contract. It is at-will employment.

*Guidance on Essential Functions: The Americans with Disabilities Act requires accommodations for qualified individuals. Essential functions are tasks fundamental to the job, performed regularly, highly specialized, or whose elimination would alter the job significantly. For questions, contact Human Resources.