Special Collections Reference & Operations Specialist

Dartmouth College; Hanover (NH); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Dartmouth College seeks a Reference and Administration Specialist to support inquiry about and access to special collections and archival materials at Rauner Special Collections Library.

The role involves on-site and remote reference services, monitoring the reading room, handling materials, and providing administrative support under the supervision of the Special Collections Librarian for Teaching and Scholarly Engagement.

Qualifications

• 3+ years of relevant experience.
• Experience working in a library or other cultural heritage institution.
• Excellent oral and written communication skills.
• Ability to work discreetly with sensitive or confidential materials.
• Ability to work independently and collaboratively.
• Experience working with rare or fragile materials.

Responsibilities

• Manage incoming e-mail reference questions including responding directly or forwarding to other staff members for response.
• Coordinate the day-to-day administrative operations of Rauner Special Collections Library and handle a variety of questions, some confidential.
• Provide reference service and referrals in the Special Collections reading room to Dartmouth community.
• Supervise student assistants responsible for digitization and reference support.
• Review and propose updates to public services policies based on patron interactions and technology.
• Participate in outreach efforts related to the collections including social media, exhibits, teaching, and public events.
• Maintain statistics of use of collections and suggest changes in services based on data.
• Stay current on emerging trends and practices in special collections public services.
• Demonstrates professionalism and collegiality in all interactions.
• Performs other duties as assigned.

Skills

Public service

Discretion

Independence

Collaboration

Education

Bachelor's degree

Advanced degree in library science or humanities

Job description

Dartmouth College seeks a Reference and Administration Specialist to support inquiry about and access to special collections and archival materials at Rauner Special Collections Library.

The role involves on-site and remote reference services, monitoring the reading room, handling materials, and providing administrative support under the supervision of the Special Collections Librarian for Teaching and Scholarly Engagement.