Reference and Administration Specialist

Dartmouth College; Hanover (NH); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Dartmouth College seeks a Reference and Administration Specialist to support inquiry about and access to special collections and archival materials at Rauner Special Collections Library.

The role involves on-site and remote reference services, monitoring the reading room, handling materials, and providing administrative support under the supervision of the Special Collections Librarian for Teaching and Scholarly Engagement.

Qualifications

• 3+ years of relevant experience.
• Experience working in a library or other cultural heritage institution.
• Excellent oral and written communication skills.
• Ability to work discreetly with sensitive or confidential materials.
• Ability to work independently and collaboratively.
• Experience working with rare or fragile materials.

Responsibilities

• Manage incoming e-mail reference questions including responding directly or forwarding to other staff members for response.
• Coordinate the day-to-day administrative operations of Rauner Special Collections Library and handle a variety of questions, some confidential.
• Provide reference service and referrals in the Special Collections reading room to Dartmouth community.
• Supervise student assistants responsible for digitization and reference support.
• Review and propose updates to public services policies based on patron interactions and technology.
• Participate in outreach efforts related to the collections including social media, exhibits, teaching, and public events.
• Maintain statistics of use of collections and suggest changes in services based on data.
• Stay current on emerging trends and practices in special collections public services.
• Demonstrates professionalism and collegiality in all interactions.
• Performs other duties as assigned.

Skills

Public service

Discretion

Independence

Collaboration

Education

Bachelor's degree

Advanced degree in library science or humanities

Job description

Reference and Administration Specialist

$23.02

$26.43

DCLWU

Not an SEIU Position

Non-Exempt

Regular Full Time

12

37.5

Hanover, NH

Rauner Special Collections Library

Webster Hall Room 009

Hybrid

No

NA

No

In support of Dartmouth Libraries work to spark discovery, theReference and Administration Specialist supports inquiry about andaccess to special collections and archival materials. Under thesupervision of the Special Collections Librarian for Teaching andScholarly Engagement, provides both on-site and remote referenceservices relating to special collections materials, monitors theSpecial Collections Reading Room, assists users with the handlingof materials, and provides administrative support for operations ofRauner Special Collections Library.

This is a hybrid work location eligible position.

Bachelors or equivalent combination of education andexperience

• 3 plus years of relevant experience
• Demonstrated ability to work effectively in a public serviceenvironment
• Experience working in a library or other cultural heritageinstitution
• Excellent oral and written communication skills
• Ability to work discreetly with sensitive of confidentialmaterials
• Ability to work independently and collaboratively

• Experience working with rare or fragile materials
• Advanced degree in library science or a humanities field

Morgan Swan

646-3189

Morgan Swan, Special Collections Librarian for Teaching &Scholarly Engagment

Dartmouth College is an equal opportunity employer under federallaw. We prohibit discrimination on the basis of race, color,religion, sex, age, national origin, sexual orientation, genderidentity or expression, disability, veteran status, marital status,or any other legally protected status. Applications are welcomefrom all.

Employment in this position is contingent upon consent to andsuccessful completion of a pre-employment background check, whichmay include a criminal background check, reference checks,verification of work history, conduct review, and verification ofany required academic credentials, licenses, and/or certifications,with results acceptable to Dartmouth College. A criminal convictionwill not automatically disqualify an applicant from employment.Background check information will be used in a confidential,non-discriminatory manner consistent with state and federallaw.

Not an essential function

AVAILABLE TO DARTMOUTH COLLEGE LIBRARY WORKERS UNION MEMBERS ONLYDURING THE FIRST WEEK OF POSTING . AFTER ONE WEEK IT IS OPEN TO THEGENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY .

Dartmouth College has a Tobacco-Free Policy. Smoking and the use oftobacco-based products (including smokeless tobacco) are prohibitedin all facilities, grounds, vehicles or other areas owned, operatedor occupied by Dartmouth College with no exceptions. For details,please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

• Responsible for managing incoming e-mail reference questionsincluding responding directly or forwarding to other staff membersfor response.

  Percentage Of Time

  35%

• Manages and coordinates the day-to-day administrative operations ofRauner Special Collections Library and independently handles avariety of questions, some of which are confidential or sensitivein nature.

  Percentage Of Time

  20%

• Provides reference service and referrals as appropriate in theSpecial Collections reading room on a regular basis to a diversecommunity of users, with a primary focus on the research andinstructional needs of the Dartmouth community.

  Percentage Of Time

  20%

• Supervises student assistants responsible for digitization andreference support.

  Percentage Of Time

  5%

• Under the guidance of the Special Collections Librarian forTeaching and Scholarly Engagement, routinely reviews and proposesupdates to public services policies and procedures based onobserved trends in in-person and off-site patron interactions andevolving technology capabilities.

  Percentage Of Time

  5%

• Participates in outreach efforts related to the collectionsincluding social media posts, exhibits, teaching, and publicevents.

  Percentage Of Time

  5%

• Maintains and compiles statistics of use of collections andsuggests changes in services based on analysis of statisticaldata.

  Percentage Of Time

  5%

• Stays current on emerging trends and practices in specialcollections public services.

  Percentage Of Time

  5%

• Demonstrates professionalism and collegiality through actions,interactions, and communications with others appropriate to anenvironment that is welcoming to all.

• Performs other duties as assigned.