Special Collections Public Services Assistant

University of Oklahoma; Norman (OK); On-site; USD 23,000 - 32,000; Full time

Job summary

University of Oklahoma seeks a User Services Assistant in the Special Research Collections division of University Libraries. This 12-month, temporary PEAK position supports both in-person and online researchers with access to rare and valuable materials, while upholding security and handling policies.

The role involves responding to inquiries, scheduling for researchers, and assisting with instruction sessions.

Qualifications

• High School Diploma or GED is required.
• 12 months office, clerical, or administrative experience.
• Knowledge of office procedures and customer service.

Responsibilities

• Respond to routine email inquiries requesting access to collection materials.
• Schedule and prepare for in-person researchers and communicate reading room policies.
• Support instruction sessions and tours, retrieving collection items for students and visitors.
• Maintain professionalism and enforce policies for safe handling of rare materials.

Skills

Detail-oriented

Effective communication

Customer service

Interpersonal skills

Team collaboration

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

University of Oklahoma seeks a User Services Assistant in the Special Research Collections division of University Libraries. This 12-month, temporary PEAK position supports both in-person and online researchers with access to rare and valuable materials, while upholding security and handling policies.

The role involves responding to inquiries, scheduling for researchers, and assisting with instruction sessions.