Special Accounts Representative

Saia; Johns Creek (GA); On-site; Full time

Job summary

Saia is seeking a dedicated individual for overseeing customer service requests and ensuring accurate communication in logistics. With over two years of customer service experience, you'll be tasked with resolving complex issues and improving operational efficiency. This position offers competitive pay and benefits as part of a collaborative and positive culture in a growing company.

Benefits

Competitive compensation

Great benefits

Qualifications

• 2+ years of customer service or transportation operations experience.
• Proficiency in Microsoft Office and AS400.

Responsibilities

• Oversees and resolves complex customer service requests.
• Provides performance insights through regular customer reports.
• Negotiates freight bill disputes and resolves service issues.

Skills

Customer Service

Negotiation

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office

AS400

Job description

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one –from leadership and from your team. A job with Saia is packed with opportunity –from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Oversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products.

Major Tasks and Responsibilities

• Oversees and resolves complex customer service requests through written, verbal, and digital communication channels.
• Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.
• Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.
• Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.
• Communicates with stakeholders to ensure customers receive required services.
• Implements proactive solutions to address potential service level issues and prevent recurring incidents.
• Prepares corrective action reports for customers and leadership to document and resolve service defects.
• Participates in process improvement initiatives to enhance service quality and operational efficiency.

Preferred Qualifications

• High school diploma or GED.
• 2+ years of customer service or transportation operations experience.
• Proficiency in Microsoft Office and AS400.

Pay Rate: $18.14 - $20.81 per hour, based on experience

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.