Bilingual Account Resolution Representative

State Collection Service, Inc.; Tampa (FL); Remote; Full time

Job summary

Join a fast-growing team as a Remote Bilingual Account Resolution Representative! This role involves managing outbound and inbound calls for collections while maintaining compliance with applicable laws. We offer competitive pay with bonuses, comprehensive benefits, and a supportive team environment. Veterans and military spouses are encouraged to apply.

Benefits

Health, Dental, Vision Insurance

401K with employer match

Paid time off starting at 90 days

Annual profit sharing

Paid Holidays

Wellness Programs/Gym Reimbursement

All necessary equipment provided

Qualifications

• 1+ years’ experience in Collections or Customer Service.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong focus on customer service.

Responsibilities

• Handle inbound and outbound calls for collections.
• Utilize negotiating and customer service skills to achieve results.
• Adhere to relevant laws and guidelines.

Skills

Customer Service

Negotiation

Organization

Job description

Description

The GREAT STATE TEAM is seeking Remote Bilingual Account Resolution Representatives to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.

**Veterans and Military Spouses Encouraged to Apply**

Duties include but are not limited to:

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:

• 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
• Ability to enter and update data on company and/or client systems in an accurate, timely manner
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Focus upon customer service and deliverables
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment

Wage:

• $17.00 per hour, plus monthly commission opportunities
• $500 guarantee monthly bonus for the first 90 days

Schedule:

• Monday through Thursday, three days from 8:00am - 5:00pm, one evening from 11:00am - 8:00pm, Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm, and one Saturday per month from 9:00am - 1:00pm CST. Note: these hours may vary during daylight savings time.

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• Paid time off starting at 90 days and annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of a criminal background check and references.

Your next great career move could be a click away. Apply now!State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position