Desktop/ Network Support Infrastructure Specialist

Quest Diagnostics; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Quest Diagnostics is seeking a Desktop/Network Support Infrastructure Specialist in Houston, Texas. This role involves delivering Regional Field IT Support services, troubleshooting tickets, and ensuring asset management.

The successful candidate will have an Associates Degree CompTIA A+ and strong problem-solving and customer service skills. This position is full-time with a commitment to maintaining service excellence.

Qualifications

• Ability to lift 40 lbs and walk long distances.
• Entry level understanding in the skill area, progressing with experience.
• Adaptable to change with strong problem-solving skills.

Responsibilities

• Support Tier-2 Field IT services for laboratory operations.
• Troubleshoot service center tickets.
• Perform maintenance and updates on all systems.

Skills

Problem Management

Time Management

Organizational Skills

MS Office Programs

Customer Satisfaction

Education

Associates Degree CompTIA A+

Job description

Desktop/ Network Support Infrastructure Specialist

Houston, TX, United States

Job Description

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.

Responsibilities

• Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC all systems as applicable
• Perform maintenance, patches, and updates to all systems in a timely manner
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
• Contribute to team and Quest specific short, mid, and long term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Qualifications

Physical and Mental Requirements:

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.

Knowledge:

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training

Skills:

Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external

Education

• Associates Degree CompTIA A+ (Preferred)

Work Requirements

• Travel Required

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Job Info

• Job Identification 61097
• Job Category Infrastructure
• Posting Date 06/03/2026, 03:32 PM
• Job Schedule Full time
• Job Shift Day
• Locations 5850 Rogerdale Rd, Houston, TX, 77072, US