Infrastructure Support Services Specialist

Quest Diagnostics Incorporated; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a candidate for Tier-2 Field IT support in Indianapolis, Indiana. Responsibilities include supporting data networking, troubleshooting service tickets, and maintaining IT systems efficiently.

The position requires an Associate’s Degree or CompTIA A+ Certification, with strong problem-solving and communication skills. Up to 80% travel is required, and a valid driver’s license essential. This is an equal opportunity employer encouraging veterans to apply.

Qualifications

• Entry-level understanding of IT systems and services.
• Ability to lift 40 lbs and adapt to various environments.
• Clean and valid driver's license is essential.

Responsibilities

• Support Tier-2 Field IT support across various systems.
• Troubleshoot service center tickets effectively.
• Perform timely maintenance and updates on IT systems.

Skills

Problem-solving

Proficiency in MS Office

Time management

Organizational skills

Strong verbal and written communication

Customer satisfaction commitment

Education

Associate’s Degree or CompTIA A+ Certification

Job description

Responsibilities

• Support Tier‑2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
• Troubleshoot and resolve all service center tickets routed to your Assignment Group according to SLA.
• Perform IMAC on all applicable systems.
• Perform maintenance, patches, and updates to all systems in a timely manner according to SOPs.
• Maintain up‑to‑date knowledge and skills related to changing technology and services provided by Field IT Support.
• Provide clear, regular submissions of management reports and metrics that document performance against SLA via standard products such as HP Service Manager and Clarity.
• Contribute to team and Quest specific short‑, mid‑, and long‑term goals.
• Assist in inventory management.
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals.
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit.

Asset Management

• Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies.
• Assist in coordination of asset disposal for QSW machines and peripherals.
• Ensure that the Quest Diagnostics ITAM policies are enforced at the Business Unit.

Qualifications

Physical and Mental Requirements

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances; maintain composure under pressure; adapt to change; ability to grasp information quickly.

Knowledge

Entry‑level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on‑the‑job training.

Skills

Problem‑solving, proficiency in MS Office programs, problem management, time management, organizational skills, strong verbal and written communication, commitment to customer and employee satisfaction, ability to work with customers both internal and external.

Education

• Associate’s Degree or CompTIA A+ Certification (Preferred)

Work Requirements

• Up to 80% travel.
• Clean/valid driver’s license required.
• On‑call coverage as needed.
• May perform other duties as assigned.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Quest Diagnostics honors our service members and encourages veterans to apply.