Desktop/ Network Support Infrastructure Specialist

QUEST DIAGNOSTICS INC; Minnesota; On-site; USD 40,000 - 60,000; Full time

Job summary

QUEST DIAGNOSTICS INC is seeking a Regional Field IT Support professional in Minnesota. This role focuses on providing Tier-2 support for laboratory operations, encompassing voice communications, data networking, and desktop support. Candidates should have a strong commitment to customer satisfaction and be able to adapt to changing technologies.

Preferred qualifications include an Associate's Degree and CompTIA A+. Candidates must be able to lift 40 lbs and manage changing environments effectively. Travel is required for this position.

Qualifications

• Entry level understanding of IT skills with potential career growth.
• Ability to lift 40 lbs and adapt to changing environments.
• Strong commitment to customer and employee satisfaction.

Responsibilities

• Provide Tier-2 IT support for laboratory operations.
• Troubleshoot service center tickets routed to your group.
• Perform system maintenance, patches, and updates.

Skills

Problem-solving

Time Management

Organizational Skills

Verbal and Written Communication

Customer Satisfaction

Education

Associates Degree CompTIA A+

Job description

Job Description

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.

Responsibilities

• Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC all systems as applicable
• Perform maintenance, patches, and updates to all systems in a timely manner
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
• Contribute to team and Quest specific short, mid, and long term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Qualifications

Physical and Mental Requirements

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.

Knowledge

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training

Skills

Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external

Education

• Associates Degree CompTIA A+ (Preferred)

Work Requirements

• Travel Required

61097

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.