Spanish-Speaking Professional Services Consultant

KnowBe4; Clearwater (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Monthly sales bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4, headquartered in Clearwater, FL, seeks a Professional Services Consultant (Fluent in Spanish) for a hybrid role. You will gather requirements, design, build, and implement KnowBe4 solutions, guiding customers from discovery through production deployment and hand-off to Customer Success.

Responsibilities include leading discovery sessions, managing stakeholder communications, translating business needs into technical plans, and guiding configuration, testing, and go-live activities.

Qualifications

• 1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role.
• Bachelor’s degree or equivalent education preferred.
• Familiarity with IT security concepts and AI/SaaS technology space.
• Experience working with M365 and/or Google Workspace.
• AI/SaaS application, Cybersecurity and IT experience is a plus.
• Strong technical discovery and requirements-gathering skills.
• Strong troubleshooting and problem-solving skills.
• Ability to independently manage the technical components of multiple customer engagements.
• Excellent customer-facing communication and presentation skills.

Responsibilities

• Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.
• Own stakeholder communications throughout the engagement, providing regular status updates and flagging risks or timeline impacts.
• Identify dependencies, integration requirements, and architectural considerations early in the engagement.
• Translate business requirements into clear technical requirements and implementation plans.
• Own the solution design for customer implementations and loop in senior members of the team as required.
• Document solution designs, architecture decisions, technical requirements, and implementation specifications.
• Lead customers through configuration, integration, testing, validation, migration, and go-live activities.
• Troubleshoot and resolve complex technical blockers that could impact deployment timelines or solution quality.
• Validate that the implemented solution meets requirements and ensure long-term operability.

Skills

Fluent in Spanish

Customer-facing

Requirements gathering

Education

Bachelor’s degree or equivalent

Tools

M365

Google Workspace

Job description

KnowBe4, headquartered in Clearwater, FL, seeks a Professional Services Consultant (Fluent in Spanish) for a hybrid role. You will gather requirements, design, build, and implement KnowBe4 solutions, guiding customers from discovery through production deployment and hand-off to Customer Success.

Responsibilities include leading discovery sessions, managing stakeholder communications, translating business needs into technical plans, and guiding configuration, testing, and go-live activities.