Spanish-Speaking Operations Support Expert – Portugal

CB Talents; Lisbon (AR); On-site; USD 15,000 - 17,000; Full time

Benefits offered by this job

Health Insurance

Company accommodation

Paid time off

Job summary

Teleperformance Portugal is seeking an Operations Customer Expert to support Netflix users onsite in Lisbon. You will manage accounts, address billing questions, and troubleshoot technical issues via phone, email, and chat.

The role includes a 12-month initial contract with potential permanent employment after two years and a one-month trial period. You must be proficient in English at B1 or higher and have regional language combinations as listed.

Qualifications

• Strong communication, empathy, problem-solving, digital adaptability, and attention to detail.

Responsibilities

• Serve as the first point of contact for Netflix users via telephone, email, and chat.
• Handle account management and billing inquiries.
• Troubleshoot technical issues and explain product features clearly.

Skills

Communication

Empathy

Problem solving

Digital adaptability

Attention to detail

Job description

Teleperformance Portugal is seeking an Operations Customer Expert to support Netflix users onsite in Lisbon. You will manage accounts, address billing questions, and troubleshoot technical issues via phone, email, and chat.

The role includes a 12-month initial contract with potential permanent employment after two years and a one-month trial period. You must be proficient in English at B1 or higher and have regional language combinations as listed.