Spanish-Speaking CSM – Data-Driven Onboarding & Growth

Dexory; United States; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k

20 days annual leave

Social security etc.

Job summary

Dexory is redefining warehouse automation with AI, robotics, and real-time data. We seek a fluent Spanish-speaking Customer Success Manager to guide customers across North America, onboard them onto DexoryView, train teams, and drive measurable ROI.

You will manage a portfolio, build long-term relationships, and collaborate with Sales, Product, and Engineering to ensure value realization and renewals. Regular travel is required across North America.

Qualifications

• Experience in a Customer Success, Solutions Engineer, or commercial post-sales role in a SaaS or data-driven tech company.
• Strong commercial acumen with a track record of driving renewals and account growth.
• Excellent communication and presentation skills with stakeholders at all levels.
• Experience delivering onboarding, training, and customer-facing workshops.

Responsibilities

• Lead customer onboarding and be the primary contact for a value-driven implementation.
• Develop trusted relationships with key stakeholders and align DexoryView capabilities to goals.
• Deliver customer training and workshops onsite and virtually to ensure platform adoption.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health through usage data and engagement signals to address risks and drive retention.
• Own renewals and upsell opportunities by expanding usage and advocating new features.
• Collaborate with Sales, Product, and Engineering to represent the customer voice and outcomes.
• Gather and report customer feedback to shape product development and enablement.

Skills

Customer Success

Solutions Engineer

Post-sales

Renewals

Tools

DexoryView

Job description

Dexory is redefining warehouse automation with AI, robotics, and real-time data. We seek a fluent Spanish-speaking Customer Success Manager to guide customers across North America, onboard them onto DexoryView, train teams, and drive measurable ROI.

You will manage a portfolio, build long-term relationships, and collaborate with Sales, Product, and Engineering to ensure value realization and renewals. Regular travel is required across North America.