Customer Success Manager - US (West Coast )

Dexory; California City (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k

20 days annual leave

Social security

Job summary

Dexory is seeking a fluent Spanish-speaking Customer Success Manager to lead onboarding, adoption, and value realization for a West Coast portfolio. You will serve as a strategic advisor, managing relationships across warehouse and leadership teams while driving ROI from DexoryView.

You will regularly travel across North America, provide training, and collaborate with Sales, Product, and Engineering to deliver outcomes and expansion opportunities.

Qualifications

• Proven experience in a Customer Success, Solutions Engineer, or commercial post-sales role in a SaaS or data-driven tech company.
• Strong commercial acumen with a track record of renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills for technical and non-technical audiences.

Responsibilities

• Lead customer onboarding as the primary contact to ensure a smooth implementation.
• Build trusted relationships with key stakeholders and align DexoryView capabilities with their goals.
• Deliver training and workshops onsite and virtually to ensure platform adoption and value realization.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health using usage data and engagement signals to address risks and drive retention.
• Own renewals and upsell opportunities by expanding usage and advocating for new features.
• Collaborate with Sales, Product, and Engineering to capture customer voice and outcomes.
• Gather and report customer feedback to inform product development and enablement.

Skills

Customer Success

Solutions Engineer

Commercial post-sales

Job description

At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.

Role

As a fluent Spanish speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers (across the West Coast) derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time.

This role includes regular travel to client sites across North America. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations.

Responsibilities

• Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process.
• Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly.
• Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits.
• Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones.
• Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention.
• Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs.
• Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered.
• Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.

About you

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company.
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
• Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends.
• Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
• Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously.
• Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week).
• Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

• Health insurance
• 401k
• 20 days annual leave
• Social security etc.

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role.