Strategic Customer Success Manager - Warehouse Tech

Dexory; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Private healthcare (Bupa)

Life insurance

Income protection

Pension

Employee Assistance Programme

25 holidays per year

Full meals onsite

Team events

Job summary

Dexory is seeking a skilled Customer Success Manager to ensure customers derive maximum value from DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, guiding onboarding, adoption, and measurable ROI across UK and Europe.

You will travel regularly to client sites, lead onboarding, workshops, and training, and collaborate with Sales, Product, and Engineering to deliver ongoing success and renewals.

Qualifications

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role.
• Strong commercial acumen with a track record of driving renewals and growth.
• Excellent communication and presentation skills for technical and non-technical stakeholders.

Responsibilities

• Lead customer onboarding and be the primary contact for value-driven implementations.
• Develop trusted relationships with key stakeholders and align DexoryView capabilities accordingly.
• Deliver customer training and workshops onsite and virtually to ensure platform adoption.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health using usage data and engagement signals to address risks and drive retention.
• Own renewals and identify upsell opportunities to expand usage.
• Collaborate with Sales, Product, and Engineering to represent the customer voice and ensure outcomes.
• Gather and report customer feedback to shape product development and enablement strategies.

Skills

Customer Success

Solutions Engineer

Commercial acumen

Communication

Data-driven insights

Dashboard usage

Onboarding

Training

Tools

CRM systems

Analytics tools

DexoryView

Job description

Dexory is seeking a skilled Customer Success Manager to ensure customers derive maximum value from DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, guiding onboarding, adoption, and measurable ROI across UK and Europe.

You will travel regularly to client sites, lead onboarding, workshops, and training, and collaborate with Sales, Product, and Engineering to deliver ongoing success and renewals.