Spanish-speaking Crisis Chat Pro – 24/7 Hybrid Support

CommUnity Crisis Services and Food Bank; Hyattsville (MD); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health & Vision Insurance (FT)

Dental Insurance (FT)

Life & Disability Insurance (FT)

401(k) Retirement Services

Employee Assistance Program

Flexible Spending Account

Holiday Premium Pay

Paid Time Off

Referral Program

Perks at Work

Job summary

Community Crisis Services, Inc. seeks Crisis Chat Specialists to staff our 24/7 hotline serving Prince George’s County, Maryland, and nationwide. Training includes 40 hours on active listening, suicide prevention, and agency resources.

Hybrid work is available; in-person training occurs at the MD headquarters. Must reside in the DMV area and be able to travel for training and meetings. Shifts include full-time and part-time, weekdays and weekends, with Day, Evening, and Overnight options.

Qualifications

• Bilingual in reading, writing, and speaking Spanish required.
• Successful completion of Initial Crisis Intervention Training.
• Completes ASIST, ASK, and MHFA training within 6 months of employment.
• Must have computer, high-speed internet, and a quiet workspace.

Responsibilities

• Provides services according to CCSI policies and procedures.
• Completes statistics sheet on each call with lethality assessments and safety plans.
• Keeps updated through email and RingCentral.
• Completes clerical work as needed.
• Communicates problems to supervisors when necessary.
• Maintains confidentiality of clients and the agency.
• Attends in-person services/meetings/training as scheduled.
• Does not leave the queue unattended while on duty.
• Works holidays and rotates 24/7 shift coverage; staff are essential personnel.
• Performs other duties as requested.

Skills

Spanish fluency

Crisis intervention training

Communication skills

Multitask and stay calm

Education

High School Diploma/GED

Tools

Computer

High-speed internet

Quiet workspace

Job description

Community Crisis Services, Inc. seeks Crisis Chat Specialists to staff our 24/7 hotline serving Prince George’s County, Maryland, and nationwide. Training includes 40 hours on active listening, suicide prevention, and agency resources.

Hybrid work is available; in-person training occurs at the MD headquarters. Must reside in the DMV area and be able to travel for training and meetings. Shifts include full-time and part-time, weekdays and weekends, with Day, Evening, and Overnight options.