Bilingual Crisis Hotline Specialist-Remote (Spanish/English)

Community Crisis Services; Hyattsville (MD); Hybrid; USD 35,000 - 50,000; Part time

Benefits offered by this job

Health & Vision Insurance

401(k) Retirement Services

Paid Time Off

Job summary

Community Crisis Services in Hyattsville seeks Bilingual Hotline Specialists for a 24/7 hotline serving Prince George’s County and beyond. Candidates must be fluent in English and Spanish, showing proficiency in communication for effective support in crisis situations.

This hybrid role includes training on active listening, suicide prevention, and development of resources. The position offers flexible shifts and includes essential benefits like health insurance and a 401(k) plan.

Qualifications

• Must demonstrate written and speaking proficiency in English and Spanish.
• Ability to work in a high-stress environment.
• Must be patient and compassionate.

Responsibilities

• Provide counseling and referrals to callers.
• Assess each caller’s problem and determine appropriate interventions.
• Maintain confidentiality of callers.

Skills

Fluent in English and Spanish

Excellent communication skills

Crisis Intervention Training

Empathy and maturity

Education

High School Diploma/GED

Tools

Language Line

Computer/Laptop

Job description

Community Crisis Services in Hyattsville seeks Bilingual Hotline Specialists for a 24/7 hotline serving Prince George’s County and beyond. Candidates must be fluent in English and Spanish, showing proficiency in communication for effective support in crisis situations.

This hybrid role includes training on active listening, suicide prevention, and development of resources. The position offers flexible shifts and includes essential benefits like health insurance and a 401(k) plan.