Bilingual Crisis Chat Specialist — Spanish (Remote/Hybrid)

Community Crisis Services; Hyattsville (MD); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Vision Insurance

Dental Insurance

Life & Disability Insurance

401(k) Retirement Services

Employee Assistance Program

Flexible Spending Account

Holiday Premium Pay

Paid Time Off

Referral Program

Perks at Work

Job summary

Community Crisis Services is seeking Crisis Chat Specialists for 24/7 hotline support serving Prince George’s County, MD and nationwide. The role involves guiding callers to resources, assisting with crisis situations, and maintaining confidentiality. Training is provided, including ASIST/ASK and MHFA within 6 months.

Hybrid position with some in-person training at MD headquarters; candidates must reside in the DMV area and have a quiet workspace with reliable internet.

Qualifications

• Fluent in reading, writing and speaking Spanish.
• Successfully completes Initial Crisis Intervention Training.
• Completes enhanced chat/text training.
• Completes ASIST, ASK and Mental Health First Aid within 6 months of employment.
• Must listen, communicate well, be non-judgmental, and work well in a team.

Responsibilities

• Provides services according to CCSI policies and procedures.
• Completes statistics sheets on each call in approved software, including lethality assessments and safety plans.
• Maintains confidentiality of callers and the agency.
• Attends in-person services/meetings/training as scheduled.
• Supports 24/7 shift coverage and reports as essential personnel.

Skills

Spanish fluency

Empathy

Active listening

Crisis communication

Team collaboration

Education

High School Diploma/GED

Job description

Community Crisis Services is seeking Crisis Chat Specialists for 24/7 hotline support serving Prince George’s County, MD and nationwide. The role involves guiding callers to resources, assisting with crisis situations, and maintaining confidentiality. Training is provided, including ASIST/ASK and MHFA within 6 months.

Hybrid position with some in-person training at MD headquarters; candidates must reside in the DMV area and have a quiet workspace with reliable internet.