Hybrid Crisis Chat/Text Specialist

CommUnity Crisis Services and Food Bank; Hyattsville (MD); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health & Vision Insurance (FT Status)

Dental Insurance (FT Status)

Life & Disability Insurance (FT Status

401(k) Retirement Services

Employee Assistance Program

Flexible Spending Account

Holiday Premium Pay

Paid Time Off

Referral Program

Perks at Work

Job summary

Community Crisis Services, Inc. seeks Crisis Chat/Text Specialists to staff our 24/7 hotline serving Prince George’s County, the state of Maryland, and across the nation. The role offers hybrid work with training on active listening, suicide prevention, and agency resources.

Candidates must reside in the DMV area and attend in-person training at MD headquarters. Full-time and part-time shifts are available, including day, evening, and overnight, with mandatory orientation within the first 6

Qualifications

• Successful completion of Initial Crisis Intervention Training
• Completes enhanced chat/text training
• Completes ASIST, Assessing Suicide in Kids (ASK) and Mental Health First Aid (MHFA) Training within 6 months of employment
• Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member
• High School Diploma/GED
• Must have a computer/laptop, high-speed internet and a quiet workspace

Responsibilities

• Provides services according to CCSI policies and procedures
• Thoroughly and accurately complete statistics sheet on each call in agency-approved software, including lethality assessments, safety plans and follow-up requirements.
• Keeps updated through email, RingCentral, etc.
• Completes clerical work as needed.
• Communicates problems to supervisors when necessary.
• Has good communication skills, shows empathy to all chatters/texters/clients
• Maintains confidentiality of chatters/texters and the agency
• Attend in-person services/meetings/training as scheduled
• Does not leave the queue unattended while on duty
• Works to ensure key performance indicators are met
• Contact supervisors in case of an emergency
• Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel
• Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
• Performs other duties as requested that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI

Skills

Active listening

Empathy

Communication

Team player

Multitasking

Calm under pressure

Education

High School Diploma/GED

Job description

Community Crisis Services, Inc. seeks Crisis Chat/Text Specialists to staff our 24/7 hotline serving Prince George’s County, the state of Maryland, and across the nation. The role offers hybrid work with training on active listening, suicide prevention, and agency resources.

Candidates must reside in the DMV area and attend in-person training at MD headquarters. Full-time and part-time shifts are available, including day, evening, and overnight, with mandatory orientation within the first 6