Spanish Social Media Community Moderator (Remote/Part-Time)

Social Factor; Phoenix (AZ); À distance; USD 17 000 - 28 000; Temps partiel

Résumé du poste

Social Factor is seeking a project-based, temporary Community Moderator with Spanish language experience to help build and nurture online communities for leading brands. The role supports both English and Spanish conversations and may include live-stream moderation.

The ideal candidate thrives in a fast-paced environment, has strong communication and organizational skills, and can follow brand voice guidelines. Flexible schedules accommodate various lifestyles, with some 24/7 work potential.

Qualifications

• Native-level understanding of Spanish language.
• Deep understanding of language pop culture, nomenclature, and slang.
• Able to mirror client brand voice in user engagements.
• Previous social media moderation experience is required; live stream moderation is a plus.
• Sprinklr, Khoros, and/or Sprout Social experience is a plus.
• Strong organizational and multitasking abilities, with ability to follow workflows.

Responsabilités

• Moderate social media communities in English and Spanish to develop strong, growing digital spaces.
• Interact with users in real-time, answering questions and guiding discussions.
• Adhere to client brand voice and established guidelines.
• Monitor live streams when applicable and escalate issues as needed.
• Follow clear workflows and use approved tools to manage conversations.

Connaissances

Spanish fluency

Brand voice adapt

Real-time engagement

Social media moderation

Multitasking

Attention to guidelines

Strong communication

Proactive learner

High energy

Tech-savvy

Live stream moderation (a plus)

Outils

Sprinklr

Khoros

Sprout Social

Description du poste

Social Factor is seeking a project-based, temporary Community Moderator with Spanish language experience to help build and nurture online communities for leading brands. The role supports both English and Spanish conversations and may include live-stream moderation.

The ideal candidate thrives in a fast-paced environment, has strong communication and organizational skills, and can follow brand voice guidelines. Flexible schedules accommodate various lifestyles, with some 24/7 work potential.