Spanish Bilingual Remote Customer Service Representative

VIMO INC; Peoria (IL); À distance; USD 26 174 - 28 240; Plein temps

Avantages offerts par ce poste

Paid training

401(k) match

Paid time off (PTO)

Résumé du poste

VIMO INC is looking for Remote Customer Service Representatives in Peoria, IL. The role requires providing excellent customer support for health insurance enrollment through inbound and outbound calls.

Successful candidates will have strong communication skills, computer proficiency, and the ability to work in a dynamic environment. The position offers competitive hourly pay, paid training, and the convenience of working from home.

Qualifications

• 18 years of age or older.
• Ability to complete a background check and drug test.
• Dedicated workspace with a personal device for training.

Responsabilités

• Handle inbound and outbound calls.
• Provide exceptional customer service.
• Manage customer accounts and offer technical support.
• Perform application data entry.

Connaissances

Computer skills

Verbal communication

Written communication

Problem-solving

Flexibility and adaptability

Description du poste

Job Overview

Company: Vimo
Job Location: Peoria, IL 61614
Position Type: Full Time
Salary: $19.00-$20.50 hourly
Remote work

We are hiring Remote Customer Service Representatives to deliver an exceptional customer experience for health insurance enrollment.

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the training period
• Committed to full attendance for paid 3‑week training period
• Minimum internet speed of 100mb/s with a hard‑wired ethernet cable/fiber broadband connection
• Not compatible with mobile internet service providers, satellites, Wi‑Fi adapters/extenders, or Wi‑Fi internet access

Essential Responsibilities

• Inbound and outbound calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Application data entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Pass required exams for training and certifications
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid training
• Full‑time, seasonal role with competitive hourly pay
• Performance and attendance‑based incentives in addition to base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (Not required)

• Previous experience in customer support or technical support roles
• Experience with group or individual health insurance, or the Affordable Care Act
• Experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual (additional plus)