Spanish Bilingual Remote Customer Service Representative

VIMO INC; El Paso (TX); Remote; USD 26,174 - 28,240; Full time

Benefits offered by this job

Paid training

401(k) match

Paid time off (PTO)

Job summary

VIMO INC is looking for a Remote Customer Service Representative based in El Paso, TX. This full-time position focuses on delivering exceptional customer service while assisting individuals in finding and enrolling in health insurance.

The ideal candidate should have advanced computer skills, excellent communication abilities, and the capacity to work well in a home office. Competitive benefits include paid training, performance incentives, and a supportive team environment.

Qualifications

• Comfortable working from home.
• High level of professionalism.
• High level of comfort learning new technology.

Responsibilities

• Inbound and outbound customer calls.
• Deliver the highest level of customer service.
• Manage customer accounts and provide technical support.
• Creative problem solving.
• Complete extensive self-study and training.

Skills

Moderate to advanced computer skills

Excellent verbal and written communication skills

Self-motivated and success-driven

Job description

Job Details

Location: El Paso, TX 79936
Type: Full Time
Salary: $19.00 - $20.50 per hour

About the Role

As a Remote Customer Service Representative, you will deliver an amazing customer experience and help uncover the mystery of finding and enrolling in health insurance.

Vimo’s enterprise provides consumer‑friendly interface and tools across state‑based marketplace. It supports eligibility determination, plan selection and enrollment technology for state agencies, brokers, insurers and consumers.

Responsibilities

• Inbound and outbound customer calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Application data entry
• Handle online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem solving
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Complete extensive self‑study, training, and testing; pass required exams to advance in training and certification
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3‑week training period
• Minimum internet speed of 35mb/s with a hard‑wired Ethernet connection
• Internet must be cable/fiber broadband with hard‑wired Ethernet; not mobile internet, satellites, Wi‑Fi, or Wi‑Fi adapters/extenders

What We Offer

• Paid training
• Full‑time, seasonal role
• Performance and attendance‑based incentives in addition to base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance or the Affordable Care Act
• Previous experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual (a plus)