Spanish Bilingual Remote Customer Service Representative

VIMO INC; Portland (OR); Remote; USD 26,174 - 28,240; Full time

Benefits offered by this job

Paid Training

Work from home

401K Match

PTO

Job summary

VIMO INC is hiring Remote Customer Service Representatives to join our elite teams. This full-time role is based in Portland, OR, with training provided and the flexibility of working from home.

You will handle inbound and outbound calls, assist customers in enrolling in health insurance, and maintain accurate data entry while following company procedures. The position offers paid training, PTO, 401K match, and a supportive team environment.

Qualifications

• Moderate to advanced computer skills.
• Strong verbal and written communication.
• Professional demeanor for remote work.
• Comfortable working from home and self-motivated.
• Experience with CRM systems beneficial.

Responsibilities

• Handle inbound and outbound calls.
• Deliver high levels of customer service.
• Manage customer accounts and provide technical support.
• Perform data entry for applications.
• Respond to online chat inquiries as assigned.
• Interpret and follow defined procedures and policies.
• Demonstrate problem-solving skills and adaptability.
• Manage time and multitask across projects.

Skills

Communication skills

Professionalism

Work from home

Computer skills

Self-motivated

Tools

CRM software

Job description

Job Details

Job Location: Portland, OR 97206

Position Type: Full Time

Salary Range: $19.00 - $20.50 Hourly

It’s truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self‑driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you’ll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3‑week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard‑wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites.
• NOT compatible with Wi‑Fi internet access or Wi‑Fi adapters/extenders

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self‑study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid Training
• Full‑Time, Seasonal role
• Performance and attendance‑based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus