Spanish Bilingual Remote Customer Service Representative

Talentify; Bourbonnais (IL); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Full-Time, Seasonal

Remote work from home

401K Match

PTO

Job summary

Vimo is hiring Remote Customer Service Representatives to join our elite teams. As a Remote CSR, you will handle inbound/outbound calls, online chats, and data entry while delivering exceptional service from a private home workspace.

This Full Time, Seasonal role offers paid training, performance incentives, PTO, 401K match, and ICHRA benefits. A reliable internet connection and a private workspace are required; Spanish bilingual adds value.

Qualifications

• Moderate to advanced computer skills.
• Excellent verbal and written communication.
• Comfortable working from home with a private workspace.

Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Follow defined procedures and policies
• Creative problem-solving and multitasking
• Adhere to regulatory guidelines for communications

Skills

Computer skills

Verbal communication

Written communication

Work from home

Tools

CRM systems

Job description

Illinois - Bourbonnais, IL 60914

Overview

Salary Range:

$19.00 - $20.50 Hourly

Position Type:

Full Time

Category:

Customer Service

Description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

$19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites.
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
  (For example, T-Mobile is not compatible with our internal systems)

Qualifications

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus