Spanish Bilingual Remote Customer Service Representative

Talentify; Richmond (VA); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Work from home

PTO

401K Match

ICHRA

Job summary

Vimo is seeking Remote Customer Service Representatives to join our elite teams in a fully remote role. The position offers $19.00-$20.50 per hour for full-time seasonal work, with paid three-week training.

You will deliver exceptional customer service, assist with health insurance enrollment, data entry, and online inquiries, all from a home office with a wired connection. Responsibilities include account handling, technical support, and following established procedures while maintaining a high

Qualifications

• Deliver the highest level of customer service experience consistently.
• Manage customer accounts and provide technical support.
• Application Data Entry and online chat handling as assigned.
• Interpret and follow defined procedures and policies.
• Creative problem solving and multitasking across updates.
• Adhere to regulated guidelines for communications via all channels.

Responsibilities

• Deliver the highest level of customer service experience consistently.
• Manage customer accounts and provide technical support.
• Application Data Entry and online chat inquiries as assigned.
• Interpret and follow defined procedures and policies.
• Creative problem solving and multitasking with updates.
• Adhere to regulated guidelines for communications via all channels.

Skills

Customer service

Technical support

Communication skills

Time management

Self-motivation

Adaptability

Online chat

Tools

CRM systems

Job description

Open Full-time 19.00 - 20.50

About this job

Overview

Salary Range:

$19.00 - $20.50 Hourly

Position Type:

Full Time

Category:

Customer Service

Description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites.
• NOT compatible with Wi‑Fi internet access or Wi‑Fi adapters/extenders
  (For example, T‑Mobile is not compatible with our internal systems)

Qualifications

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self‑study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance‑based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices