Spanish Bilingual Remote Customer Service Representative

VIMO INC; Bourbonnais (IL); Remote; USD 26,174 - 28,240; Full time

Benefits offered by this job

Paid training

401(k) match

Paid time off (PTO)

Performance and attendance-based incentives

Job summary

VIMO INC is hiring for a Remote Customer Service Representative position based in Bourbonnais, Illinois. This full-time role requires excellent communication and computer skills, offering a collaborative work environment and competitive hourly pay ranging from $19.00 to $20.50.

As a representative, you will assist customers with health insurance enrollment and maintain high service standards. Benefits include paid training, performance incentives, and a 401(k) match.

Qualifications

• Must be 18 years of age or older.
• Complete a background check and drug test within 3 days of hire.
• Have a private and secure workspace and provide a personal device with a functioning camera.

Responsibilities

• Handle inbound and outbound calls.
• Deliver high-level customer service consistently.
• Manage customer accounts and provide technical support.
• Enter application data accurately.
• Respond to online chat inquiries as assigned.

Skills

Moderate to advanced computer skills

Excellent verbal and written communication skills

Comfortable learning new technology quickly

Self-motivated and success-driven

Job description

Job Details

• Location: Illinois - Bourbonnais, IL 60914
• Position Type: Full Time
• Salary Range: $19.00 - $20.50 hourly
• Hourly Wage: $19.00/hr – Spanish Bilingual, plus performance incentives
• Job Category: Customer Service

Overview

As a Remote Customer Service Representative, you will deliver an exceptional customer experience and help customers navigate the health insurance enrollment process.

Requirements

• Be 18 years of age or older
• Complete a background check and drug test within 3 days of hire
• Have a dedicated, private, and secure workspace
• Provide a personal device with a functioning camera for the 3‑week training period
• Commit to full attendance for the paid training period
• Maintain a minimum internet speed of 35mb/s with a hard‑wired Ethernet connection
• Use cable or fiber broadband internet – mobile internet services, satellites, Wi‑Fi access, and Wi‑Fi adapters/extenders are not compatible

Essential Responsibilities

• Handle inbound and outbound calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Enter application data accurately
• Respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Apply creative problem‑solving skills
• Adapt flexibly to changing projects and updates
• Manage time and tasks, prioritizing effectively for multitasking
• Complete extensive self‑study, training, and testing, passing required exams to proceed through training and certifications
• Adhere to regulated communication guidelines across all channels

Qualifications

• Moderate to advanced computer skills
• Comfortable learning new technology quickly
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid training
• Full‑time, seasonal role
• Performance and attendance‑based incentives, in addition to the base pay
• The convenience of working from home
• A collaborative and supportive team environment
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous customer support or technical support role
• Experience with group and/or individual health insurance or the Affordable Care Act
• Experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual – a plus