Spanish and English Speaking Customer Service - 2nd Shift

QVC, Inc.; Virginia (MN); Hybrid; USD 42,981,000 - 44,700,000; Full time

Benefits offered by this job

Healthcare from day 1

401(k)

Tuition reimbursement

Paid time off

Employee discounts

Job summary

QVC Group, Inc. is hiring a bilingual Customer Service Specialist to support QVC and handle inbound Spanish and English calls. This remote role requires residing in Virginia or an approved QVC state and includes a weekend shift as part of a set full-time schedule.

You'll solve problems, de-escalate issues, promote products, and personalize the caller experience while navigating multiple systems. $15.00–$15.60 per hour with bilingual differential.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Own a Microsoft 11 computer and the required equipment per QVC system specs.

Responsibilities

• Handle a high volume of inbound inquiries in Spanish and English.
• Promote products and contribute to sales during calls.
• Assist customers with refunds, payments, and placing orders.
• Report to a Customer Service Supervisor.
• Maintain a set full-time schedule including a weekend shift.

Skills

Bilingual Spanish/English

Customer service

Virtual environment navigation

Tools

CRM software

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Our bilingual Customer Service Specialist supports QVC, and help answer our inbound Spanish and English customer calls.

Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

This role is remote; job seekers must reside in Virginia or an approved QVC state to be considered. You will work from home.

What You'll Do

Busy day handling a high volume of our inbound customer inquiries in Spanish and English.

$15.00 per hour, plus $0.60 bilingual differential.

Additional shift differential and incentives where applicable.

Offer additional products on each customer interaction.

Assist our customers with questions while personalizing the experience for each caller.

Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.

Report to an assigned Customer Service Supervisor.

Work a set full-time schedule, our work schedules are not Monday - Friday.

Set work schedule includes a weekend shift each week.

What You'll Bring

Provide a distraction free work from home environment.

12 months or more of customer service experience.

Learn and work in a virtual environment.

Communicate with a variety of styles.

Navigate multiple systems and screens.

Provide your own Microsoft 11 computer and additional required equipment following our QVC computer system requirements.

Troubleshoot own technical problems (partner with IT when needed).

Available to work weekends, holidays, and additional hours.

This is a remote position.

Hourly: $15.00 - $15.60

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!

In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China.

We're an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers.

It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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