Full Time Customer Service Specialist - 2nd Shift

QVC, Inc.; Northern (KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k)

Tuition reimbursement

Employee discounts

Job summary

QVC Group is seeking a Remote Customer Service Specialist for 2nd shift to handle inbound calls, solve problems, and promote products while maintaining a fast-paced environment. You will work from home, reside in the allowed states, and bring 12 months or more of customer service experience.

A dedicated home office and Microsoft 11 compatibility are required; weekend hours may be included. This role offers total rewards including benefits from day 1, a 401(k), tuition reimbursement, and employee

Qualifications

• 12 months or more of customer service experience.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• De-escalate and solve customer issues while promoting products.
• Process refunds, take payments, place orders, and analyze account data as needed.
• Work with a supervisor and maintain a fast-paced remote environment.

Skills

Customer service

Job description

## Full Time Customer Service Specialist - 2nd ShiftApplylocations: South Carolina Remote: QVCtime type: Full timeposted on: Posted Todayjob requisition id: R82908Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.**Your Opportunity, Your Team**Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.**Where You'll Work*** This role is **remote**; job seekers must reside in South Carolina, Florida, Georgia, North Carolina, Idaho, Texas or Virginia to be considered. You will work from home.**What You'll Do*** $15.00 per hour plus differentials where applicable* Busy day handling a high volume of our inbound customer inquiries.* Offer additional products on each customer interaction.* Assist customers with questions while personalizing the experience for each caller.* Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.* Opportunity for advancement and upward mobility across the entire QVC Group family of brands.* Report to an assigned Customer Service Supervisor.* Work a set full-time schedule, work schedules are not Monday - Friday* Set work schedule will include one weekend day and one weekday off**What You'll Bring*** Provide a distraction free work from home environment.* 12 months or more of customer service experience.* Learn and work in a virtual environment.* Communicate with a variety of styles.* Navigate multiple systems and screens.* Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.* Troubleshoot own technical problems (partner with IT when needed).* Available to work weekends, holidays, and additional hours.This is a remote position.Our **Total Rewards** package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.