QVC Customer Service Specialist - 2nd Shift

QVC, Inc.; Virginia (MN); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting day 1

401(k)

Tuition reimbursement

Job summary

QVC Group is seeking a remote Customer Service Representative based in Virginia to handle a high volume of inquiries, upsell additional products, and personalize every caller's experience.

You will work a full-time schedule that includes one weekend day and one weekday off, report to a Customer Service Supervisor, and enjoy potential bilingual Spanish/English opportunities. Candidates should have 12+ months of customer service experience and a Windows 11 PC with required equipment.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Able to work weekends, holidays, and additional hours.
• Provide your own Windows 11 computer and required equipment per QVC standards.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience.
• Process refunds, take payments, place orders, and analyze account data.
• Report to a Customer Service Supervisor and maintain a set full-time schedule including one weekend day.

Skills

Customer service

Bilingual Spanish/English

Remote work

Tools

CRM software

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Where You'll Work

This role is remote; job seekers must reside in Virginia or an approved QVC state to be considered. You will work from home.

What You'll Do

Busy day handling a high volume of our inbound customer inquiries. Offer additional products on each customer interaction. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor. Work a set full-time schedule, work schedules are not Monday - Friday Set work schedule will include one weekend day and one weekday off Bilingual Spanish and English speaking opportunity available.

What You'll Bring

Provide a distraction free work from home environment. 12 months or more of customer service experience. Learn and work in a virtual environment. Communicate with a variety of styles. Navigate multiple systems and screens. Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements. Troubleshoot own technical problems (partner with IT when needed). Available to work weekends, holidays, and additional hours. This is a remote position.

Hourly: $15.00 - $15.60

Our Total Rewards Package

Our Total Rewards package includes benefits you’ll love such as:

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts

In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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