Spaceport Operations Leader: Guest Services & Facilities

InvestedintheMission; Town of Texas (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

SpaceX is seeking a Spaceport Operations Specialist to lead housing accommodations, hotel operations, transportation, and guest services across Spaceport Village. You will develop and implement training programs, hire and develop staff, manage scheduling and payroll, and uphold safety and service standards.

You will frequently coordinate with Spaceport Development, Facilities, Culinary, and Hospitality teams, mentor a large staff, and support mission-critical projects.

Qualifications

• High school diploma or equivalency certificate.
• 2+ years of hospitality or operations experience.

Responsibilities

• Oversee Spaceport Village operations including housing, hotel operations, transportation, amenities, and events.
• Monitor quality and enforce standards across Spaceport operations.
• Train staff on customer service and problem resolution.
• Enforce safety practices with staff.
• Coordinate and improve time management for the team.
• Drive revenue and reduce operating costs.
• Create training materials.
• Oversee performance management for Spaceport Operations staff.
• Assist in project initiatives for Spaceport Village; contribute to design improvements.
• Provide campus-wide reporting on spend, ticketing, and metrics.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Time management

Operations coordination

Education

High school diploma

Tools

Microsoft Office

Outlook

Job description

SpaceX is seeking a Spaceport Operations Specialist to lead housing accommodations, hotel operations, transportation, and guest services across Spaceport Village. You will develop and implement training programs, hire and develop staff, manage scheduling and payroll, and uphold safety and service standards.

You will frequently coordinate with Spaceport Development, Facilities, Culinary, and Hospitality teams, mentor a large staff, and support mission-critical projects.