Spaceport Operations & Guest Experience Lead

SPACE EXPLORATION TECHNOLOGIES CORP; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

SpaceX is seeking a Spaceport Operations Specialist to lead housing accommodations, hotel operations, transportation, site amenities, and guest services, delivering an exceptional living and visiting experience for Spaceport residents and guests.

You will train staff, hire and onboard new team members, manage scheduling and payroll, monitor standards, enforce safety practices, and coordinate operations to boost morale and productivity across Spaceport Village.

Qualifications

• Experience leading hospitality or housing operations.
• Strong customer service orientation and guest handling.
• Ability to train and develop staff to meet standards.

Responsibilities

• Oversee Spaceport Village operations, including housing, hotel operations, transportation, amenities and events.
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards.
• Train staff on customer service, anticipating guest needs, and problem resolution.
• Enforce proper safety practices with staff and leads.
• Coordinate and enhance time management for the team.
• Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs.

Skills

Leadership

Customer service

Staff training

Hiring and onboarding

Payroll and scheduling

Safety compliance

Job description

SpaceX is seeking a Spaceport Operations Specialist to lead housing accommodations, hotel operations, transportation, site amenities, and guest services, delivering an exceptional living and visiting experience for Spaceport residents and guests.

You will train staff, hire and onboard new team members, manage scheduling and payroll, monitor standards, enforce safety practices, and coordinate operations to boost morale and productivity across Spaceport Village.