Spaceport Hospitality & Operations Lead

SpaceX; Town of Texas (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

SpaceX is seeking a Spaceport Operations Specialist to lead housing, transportation, site amenities, and guest services across Spaceport Village. You will help develop and implement customer service strategies and training programs to ensure exceptional living and visiting experiences.

The role requires coordinating operations, training staff, scheduling, and maintaining standards, with occasional travel to other SpaceX locations and potential relocation to Starbase, Texas.

Qualifications

• High school diploma or equivalency certificate.
• 2+ years of experience within the hospitality or operations industry.

Responsibilities

• Oversee Spaceport Village Operations including housing, transportation, amenities, and events.
• Monitor quality and consistency of operations by setting standards and inspecting areas.
• Train staff on customer service and problem resolution.
• Enforce safety practices with staff and leads.
• Coordinate and improve time management for the team.
• Provide campus-wide reporting on spend, ticketing, and other metrics.
• Create RFPOs and assist buyers with vendor selection.
• Work with Spaceport Development, Facilities, Culinary and Hospitality teams.

Skills

Customer service

Staff leadership

Communication

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Office

Outlook

ERP software

Job description

SpaceX is seeking a Spaceport Operations Specialist to lead housing, transportation, site amenities, and guest services across Spaceport Village. You will help develop and implement customer service strategies and training programs to ensure exceptional living and visiting experiences.

The role requires coordinating operations, training staff, scheduling, and maintaining standards, with occasional travel to other SpaceX locations and potential relocation to Starbase, Texas.