Spaceport Operations Specialist

SPACE EXPLORATION TECHNOLOGIES CORP; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SpaceX is seeking a Spaceport Operations Specialist to lead housing accommodations, hotel operations, transportation, site amenities, and guest services at our Spaceport facilities in Texas.

You will develop and implement customer service strategies, train staff, hire and onboard talent, manage scheduling and payroll, and uphold safety standards to ensure morale and productivity across operations.

Qualifications

• Leadership and staff management experience.
• Customer service excellence and guest relations.
• Staff training and development.

Responsibilities

• Oversee housing, hotel operations, transportation, amenities, and events.
• Monitor quality and enforce standards across Spaceport operations.
• Train staff on customer service and problem resolution.
• Enforce safety practices with staff and leads.
• Coordinate scheduling and payroll, and support talent onboarding.

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST

The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. Duties include coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with guests and residents, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, and setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of excellent customer service and quality living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
• Train staff on customer service, anticipating guest needs, and problem resolution
• Enforce proper safety practices with staff and leads
• Coordinate and enhance time management for the team
• Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs