Space Fintech Customer Success Lead | Onboarding & Adoption

Nebex; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Nebex is seeking a Customer Success Lead to manage end-to-end relationships on the Nebex space fintech platform. You will be the primary contact for platform access issues, onboarding, and ongoing customer value realization across diverse space industry participants.

You will drive adoption, monitor engagement, and guide product feedback to engineering, ensuring high retention and satisfaction while scaling processes and teams as Nebex grows.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS, fintech, or marketplace environments.
• Demonstrated experience serving as a first line of technical troubleshooting and access support for complex platform or software tools.
• Experience designing and building customer onboarding workflows, playbooks, and customer-facing collateral from the ground up.
• Ability to synthesize user feedback and usage data into actionable insights for product and engineering teams.
• Strong analytical skills with experience monitoring engagement metrics and health scores.

Responsibilities

• Own and drive end-to-end customer relationships across all organizations using Nebex space fintech platform.
• Serve as the primary point of contact and first line of defense for platform access issues, technical troubleshooting, and support inquiries.
• Guide space startups and commercial participants through the Nebra Exchange Platform.
• Accelerate customer onboarding and platform adoption to shorten time-to-value for new ecosystem participants.
• Monitor engagement and usage metrics to proactively identify risks and drive feature utilization across accounts.
• Facilitate seamless connections between organizations to help them fulfill critical operational and procurement requirements.
• Gather direct customer feedback and synthesize insights for product and engineering teams to enhance user experience.
• Maintain high customer satisfaction and retention rates by delivering tailored support and proactive value-add guidance.
• Other Responsibilities as defined by Nebex leadership in context of product and the platform.

Skills

Customer Success

Account Management

Technical Account Management

B2B SaaS

Fintech

Marketplace environments

Education

Bachelor’s degree in Business, Engineering, Communications, or related field

Tools

Salesforce

Gainsight

Zendesk

HubSpot

Mixpanel

Job description

Nebex is seeking a Customer Success Lead to manage end-to-end relationships on the Nebex space fintech platform. You will be the primary contact for platform access issues, onboarding, and ongoing customer value realization across diverse space industry participants.

You will drive adoption, monitor engagement, and guide product feedback to engineering, ensuring high retention and satisfaction while scaling processes and teams as Nebex grows.