Space Fintech Customer Success Lead

Nebex; New York (NY); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Equity program

Retirement options

Job summary

Nebex is seeking a Customer Success Manager to manage relationships across all customers using the Nebex space fintech platform. You will be the first line of defense for access issues, troubleshoot platform problems, and drive adoption to maximize value for diverse space ecosystem participants.

In this role you will accelerate onboarding, monitor engagement metrics, gather customer feedback, and collaborate with product and engineering to improve user experience.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS, fintech, or marketplace environments.

Responsibilities

• Own and drive end-to-end customer relationships across all organizations using the Nebex space fintech platform.

Skills

Customer Success

Account Management

Technical Account Management

Onboarding workflows

User feedback analysis

Communication

Analytics

Startup environment

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

HubSpot

Mixpanel

Job description

Nebex is seeking a Customer Success Manager to manage relationships across all customers using the Nebex space fintech platform. You will be the first line of defense for access issues, troubleshoot platform problems, and drive adoption to maximize value for diverse space ecosystem participants.

In this role you will accelerate onboarding, monitor engagement metrics, gather customer feedback, and collaborate with product and engineering to improve user experience.