Spa & Wellness Operations Manager

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Spa & Fitness Operations Supervisor to lead daily spa activities, oversee staff, and ensure Forbes standards are met. You will assist in scheduling, budgeting, and promoting spa services to guests, members, and groups.

The role requires strong English communication, post-secondary certifications preferred, and flexibility to work weekends and holidays. Join a team focused on delivering outstanding guest experiences at a premium property.

Qualifications

• 4+ years in spa, fitness facility, country club, or related environment.
• Minimum 5 years supervising associates.
• Must communicate in English.

Responsibilities

• Maintain knowledge of hotel features, services, and spa operations.
• Assist in daily spa operations: bookings, inventory, and billing.
• Support member fitness areas and promotions to drive spa revenue.
• Assist with hiring, coaching, and staff development.
• Contribute to forecasting and spa budget management.
• Support group events and coordination with other departments.

Skills

Spa/fitness management experience

Staff supervision

Guest communication

Flexibility with hours

Professional appearance

Education

High school diploma or equivalent

Spa/fitness certification (preferred)

Job description

Crescent Hotels & Resorts is seeking a Spa & Fitness Operations Supervisor to lead daily spa activities, oversee staff, and ensure Forbes standards are met. You will assist in scheduling, budgeting, and promoting spa services to guests, members, and groups.

The role requires strong English communication, post-secondary certifications preferred, and flexibility to work weekends and holidays. Join a team focused on delivering outstanding guest experiences at a premium property.