Spa Operations & Guest Experience Lead

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401K matching program

Flexible scheduling

Discounts on Crescent properties

Job summary

Crescent Hotels & Resorts seeks a Spa Operations Associate to assist the Spa Manager in leading staff and overseeing daily spa operations, including retail, membership, salon and fitness programs. You will help coordinate guest requests, inventory and group bookings while contributing to budgeting and scheduling.

The role emphasizes teamwork, professional presentation and strong English communication; experience in a spa or fitness facility is preferred.

Qualifications

• 3-5 years of experience in a supervisory capacity; preferably in a Spa, fitness or recreation facility.
• 3 years of experience working in a spa, fitness center, or recreation facility.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.

Responsibilities

• Assist in daily operations of the spa including retail, membership, salon, and fitness programs.
• Coordinate guest requests, group bookings and brides/bridal parties.
• Support budgeting, forecasting and salon product inventory and ordering.

Skills

Supervisory experience

Guest service

Budgeting

Staff training

English fluency

Education

High school diploma or equivalent

Job description

Crescent Hotels & Resorts seeks a Spa Operations Associate to assist the Spa Manager in leading staff and overseeing daily spa operations, including retail, membership, salon and fitness programs. You will help coordinate guest requests, inventory and group bookings while contributing to budgeting and scheduling.

The role emphasizes teamwork, professional presentation and strong English communication; experience in a spa or fitness facility is preferred.