Spa Supervisor

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401K matching program

Flexible scheduling

Discounts on Crescent properties

Job summary

Crescent Hotels & Resorts seeks a Spa Operations Associate to assist the Spa Manager in leading staff and overseeing daily spa operations, including retail, membership, salon and fitness programs. You will help coordinate guest requests, inventory and group bookings while contributing to budgeting and scheduling.

The role emphasizes teamwork, professional presentation and strong English communication; experience in a spa or fitness facility is preferred.

Qualifications

• 3-5 years of experience in a supervisory capacity; preferably in a Spa, fitness or recreation facility.
• 3 years of experience working in a spa, fitness center, or recreation facility.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.

Responsibilities

• Assist in daily operations of the spa including retail, membership, salon, and fitness programs.
• Coordinate guest requests, group bookings and brides/bridal parties.
• Support budgeting, forecasting and salon product inventory and ordering.

Skills

Supervisory experience

Guest service

Budgeting

Staff training

English fluency

Education

High school diploma or equivalent

Job description

JOB OVERVIEW:

To assist the Spa Manager in providing leadership, direction and supervision of the staff in the daily operations of the spa (including but not limited to) retail, membership, salon, fitness programs. Assists in overseeing the coordination of all guest requests, provides suggestions to budgeting, forecasting, as well as salon product inventory and ordering. Handles all group bookings and brides/bridal parties.

Job Requirements:

• 3-5 Years of experience in a supervisory capacity; preferably in a Spa, fitness or recreation facility.
• 3 years of experience working in a spa, fitness center, or recreation facility.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to observe and detect signs of emergency situations. Exceptional verbal and written communication skills. High school diploma or equivalent preferred.

Here is what we offer to all of our associates:

• Highly competitive compensation
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling to help you with work/life balance
• Opportunity to grow with us, a top rated company on Glassdoor
• Discounts to any of our Crescent managed properties in North America for you & your family members

Our Differences Are What Makes Us Great!

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

All candidates hired will be required to provide proof of vaccination to the Company. The Company will provide reasonable accommodation to any individual who is not able to comply with this vaccination requirement due to a disability or other protected ground.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.